{"id":1400,"date":"2021-04-25T20:30:53","date_gmt":"2021-04-25T15:00:53","guid":{"rendered":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/?p=1400"},"modified":"2024-11-06T16:39:12","modified_gmt":"2024-11-06T11:09:12","slug":"telecom-industry-and-digital-learning-adoption","status":"publish","type":"post","link":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/","title":{"rendered":"Why and How the Telecom Industry Needs to Adopt Digital Learning"},"content":{"rendered":"\n<p>You can segment the telecom industry into telecom equipment, telecom services, and wireless communication. Again, these segments have their sub-sections. An industry as diverse as telecom numerous unique learning and development (L&amp;D) challenges face it. It would be best if you considered the diverse and global learning needs of your employees. <\/p>\n\n\n\n<p>Some of these challenges include improving talent retention, delivering new products and services, and boosting the market share. Additionally, the telco sector needs to address strategic alignment, transfer learning, empower individuals, gather feedback, and measure effectiveness. Let us now understand some of the issues faced by the telecom industry when it comes to learning and development.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture13-1024x682.jpg\" alt=\"telecom industry\n\" class=\"wp-image-1401\" title=\"\" srcset=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture13-1024x682.jpg 1024w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture13-300x200.jpg 300w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture13-768x512.jpg 768w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture13.jpg 1376w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69de06202c1ff\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69de06202c1ff\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Why_and_How_the_Telecom_Industry_Needs_to_Adopt_Digital_Learning\" >Why and How the Telecom Industry Needs to Adopt Digital Learning<\/a><ul class='ez-toc-list-level-6' ><li class='ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Delivering_real-time_contextualised_and_personalised_learning_support_to_employees\" >Delivering real-time, contextualised, and personalised learning support to employees:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Encouraging_self-development\" >Encouraging self-development:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Ensuring_that_technology_is_seen_as_a_learning_tool_and_that_content_is_still_important\" >Ensuring that technology is seen as a learning tool, and that content is still important:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Building_effective_programs_with_the_understanding_that_%E2%80%9COne_size_does_not_fit_all%E2%80%9D\" >Building effective programs with the understanding that \u201cOne size does not fit all\u201d:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Quick_and_personalised_customer_service\" >Quick and personalised customer service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Complex_operational_processes\" >Complex operational processes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Remote_working\" >Remote working<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Network_security\" >Network security<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#What_are_the_solutions\" >What are the solutions?<\/a><ul class='ez-toc-list-level-6' ><li class='ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Go_digital\" >Go digital<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#m-Learning\" >m-Learning<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Microlearning\" >Microlearning<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Whats_more\" >What&#8217;s more?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h5 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_and_How_the_Telecom_Industry_Needs_to_Adopt_Digital_Learning\"><\/span>Why and How the Telecom Industry Needs to Adopt Digital Learning<span class=\"ez-toc-section-end\"><\/span><\/h5>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Delivering_real-time_contextualised_and_personalised_learning_support_to_employees\"><\/span>Delivering real-time, contextualised, and personalised learning support to employees:<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>Since the telecom industry is constantly evolving with innovations and technologies, training needs to equip employees with real-time knowledge they can apply on the job. The diverse needs of the industry&#8217;s global workforce require that the learning sessions are also highly customised as per individual requirements.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Encouraging_self-development\"><\/span>Encouraging self-development: <span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>The modern employee aims toward self-development, and this behavioural trend applies to the telecom industry as well. Employees have a unique insight into the requirements of their role \u2014 and when they direct their development, with support from line managers, those needs are more likely to be addressed.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ensuring_that_technology_is_seen_as_a_learning_tool_and_that_content_is_still_important\"><\/span>Ensuring that technology is seen as a learning tool, and that content is still important: <span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>Relevant learning is a vital concern. Premium-quality content is still a driving force for suitable training materials. Although technology plays an essential role in disseminating knowledge, it is content that makes the difference.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Building_effective_programs_with_the_understanding_that_%E2%80%9COne_size_does_not_fit_all%E2%80%9D\"><\/span>Building effective programs with the understanding that \u201cOne size does not fit all\u201d: <span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>Here, again, we need to consider the concept of personalised training modules. Not every employee is the same, and they have different learning needs. Therefore, a generic training model cannot serve the needs of the entire workforce.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quick_and_personalised_customer_service\"><\/span>Quick and personalised customer service<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<div class=\"wp-block-image is-style-bottom-wave\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture14-1024x682.jpg\" alt=\"\" class=\"wp-image-1403\" title=\"\" srcset=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture14-1024x682.jpg 1024w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture14-300x200.jpg 300w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture14-768x511.jpg 768w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/04\/Picture14.jpg 1389w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>Your customer service department needs training on addressing client issues quickly and accurately. Most telecom service providers receive millions of customer requests every day. And with the advent of the COVID-19 pandemic, there has been a boost in this number. With numerous requests and employees working from home, delivering instant and empathetic assistance becomes a problem. Some of the skills that employees need to learn are immediacy, personalisation, and omnichannel communication. Otherwise, long waiting times, annoying to-and-fro conversations with multiple executives, and unsatisfactory automated responses will lead to a loss of rapport.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Complex_operational_processes\"><\/span>Complex operational processes<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>The telecom industry deals with millions of subscribers and a variety of products and customised solutions. Hence, operational tasks are complex. Moreover, face-to-face assistance is no longer an option. Tasks like service configuration, invoicing, order fulfilment, and payments need the development of new skills. <\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Remote_working\"><\/span>Remote working<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>With Covid-19 showing no signs of subsiding anytime soon, you cannot afford to house hundreds of employees inside a contact centre. As a result, most companies are migrating to remote working. The telecom industry is heavily dependant on contact centres to assist their customers. Therefore, it is a challenge to offer customer support with agents working from home. It gets even more complicated when your team relies on complex and on-premise technology. Hence, your staff needs training on other easy-to-use technology such as the cloud. <\/p>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background\"><em>Ad: PlayAblo&#8217;s Enterprise-Grade Micro-Learning platform is for the modern corporate learner. Moreover, micro-Learning, along with assessments and gamification features, ensures learning outcome measurement along with sustained engagement.<\/em><br><em><a rel=\"noreferrer noopener\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/connect\/\" target=\"_blank\">F<\/a><a href=\"https:\/\/playablo.com\/playablo-free-trial.html\" target=\"_blank\" rel=\"noreferrer noopener\">ind out more and request a custom demo!<\/a><\/em><\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Network_security\"><\/span>Network security<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>With the implementation of new learning technologies, ensuring network security is another major challenge for telecom operators. New technologies mean new threats to the security of networks and applications. The problem multiplies when teams are working remotely and customers asking for assistance from home. Hence, your training software has to contain measures such as reliable and secure authentication features.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_the_solutions\"><\/span>What are the solutions?<span class=\"ez-toc-section-end\"><\/span><\/h5>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"598\" src=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/01\/Picture1-2-1024x598.png\" alt=\"\" class=\"wp-image-1025\" title=\"\" srcset=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/01\/Picture1-2-1024x598.png 1024w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/01\/Picture1-2-300x175.png 300w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/01\/Picture1-2-768x449.png 768w, https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-content\/uploads\/2021\/01\/Picture1-2.png 1484w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>In these indefinite times, organisations must take the right actions to redefine their strategies. Companies should be proactive in designing programs that extend learning beyond the course. The management should encourage communication among employees and offer alternatives by harnessing technology on an individual and organisational need basis. Easy access to learning, information sharing, and social collaboration will ultimately drive operational efficiency. And the solution to all of the above problems is to go digital!<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Go_digital\"><\/span>Go digital<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>Migrating to digital channels will enable you to train your employees from a virtual location. You can constantly update your LMS to address the changing requirements of your workforce &#8212; thanks to the continually evolving nature of the telecom industry. Moreover, eLearning leads to increased retention levels, fewer costs, and self-paced training. Hence, it would help if you considered online learning methodologies as your next training model.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"m-Learning\"><\/span>m-Learning<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>Again, <a href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/10-best-practices-when-creating-mobile-learning-courses\/\">mobile-optimised online learning sessions<\/a> enable employees to instantly scour through a module that addresses a specific issue &#8212; say, a particular category of customer requests or complaints. It also ensures continuous, comprehensive, and relevant knowledge dissemination on the go. Mobile-based learning is vital for dispersed telco teams who need a flexible yet targeted learning methodology. Hence, mobile learning is the ideal strategy to accelerate your training in the telecom industry.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Microlearning\"><\/span>Microlearning<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p><a href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/impact-of-micro-learning-in-corporate-training\/\">Microlearning<\/a> allows learners to absorb information in bits and apply them directly on the job. It leads to increased knowledge retention and absorption rates. Now, you should not merely use microlearning to augment your existing training materials. It would be best if you opted for an all-inclusive curriculum, which covers all your enterprise requirements. In short, rather than stand-alone modules, you must think of a full-fledged \u2018Enterprise-oriented\u2019 course. And this means that you should pay special attention to content generation and instructional design. <\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Whats_more\"><\/span>What&#8217;s more?<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>The easy-to-implement <a href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/saas-based-lms-or-on-premise-lms\/\">LMS technologies, such as SaaS-based LMS<\/a>, can be implemented not only in traditional organisations but as when your staff is working from home. What&#8217;s more? <a href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/impact-of-gamification-in-corporate-learning\/\">Gamified learning software<\/a> like <a href=\"https:\/\/playablo.com\/\" target=\"_blank\" rel=\"noopener\">PlayAblo<\/a> encourages trainees to work toward self-development by keeping them motivated. <a href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/best-practices-for-elearning-assessments\/\">Assessment-based modules<\/a> urge learners to move forward in their learning journey within a healthy, competitive environment. What&#8217;s more? When you implement a solution like <a href=\"https:\/\/playablo.com\/\" target=\"_blank\" rel=\"noopener\">PlayAblo<\/a>, you can also <a href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/measuring-employee-training-progress-why-and-how-to-do-it-right\/\">keep track of your employees&#8217; learning progress<\/a>. Our training programs can be customised as per individual and departmental requirements &#8212; giving you the liberty of polishing the skills of your diverse, dispersed workforce.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h6>\n\n\n\n<p>For designing a training program specifically targeted toward the telecom industry, it is necessary to complement technological advancements with an efficient strategy, which has a customer- and employee-first approach. Only then, your organisation will thrive in this highly competitive environment. If you want to stay on top of your game, you should leverage technologies such as digital learning. If you need additional information, our executives at <a href=\"https:\/\/playablo.com\/\" target=\"_blank\" rel=\"noopener\">PlayAblo<\/a> are just a call away!<\/p>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background\"><em>Ad: PlayAblo&#8217;s Enterprise-Grade Micro-Learning platform is for the modern corporate learner. Moreover, micro-Learning, along with assessments and gamification features, ensures learning outcome measurement along with sustained engagement.<\/em><br><em><a rel=\"noreferrer noopener\" href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/connect\/\" target=\"_blank\">F<\/a><a href=\"https:\/\/playablo.com\/playablo-free-trial.html\" target=\"_blank\" rel=\"noreferrer noopener\">ind out more and request a custom demo!<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can segment the telecom industry into telecom equipment, telecom services, and wireless communication. Again, these segments have their sub-sections. An industry as diverse as telecom numerous unique learning and development (L&amp;D) challenges face it. It would be best if you considered the diverse and global learning needs of your<span class=\"more-link\"><a href=\"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/telecom-industry-and-digital-learning-adoption\/\">Continue Reading<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":1410,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[],"tags":[],"class_list":["entry","author-anisha-d","post-1400","post","type-post","status-publish","format-standard","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/posts\/1400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/comments?post=1400"}],"version-history":[{"count":6,"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/posts\/1400\/revisions"}],"predecessor-version":[{"id":3176,"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/posts\/1400\/revisions\/3176"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/media\/1410"}],"wp:attachment":[{"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/media?parent=1400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/categories?post=1400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.playablo.com\/CorporateLearning\/Blog\/wp-json\/wp\/v2\/tags?post=1400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}