Training
Need
Assessment
Training Need Assessment (TNA)
Align Your Training Spend to meet Business Goals
Commonly organizations across the world look at L&D / Training spend as discretionary or driven by only compliance needs. However, when L&D efforts consciously align with business goals, organizations can:
Prevent Revenue Leakage Minimize losses due to non-compliance Boost win ratios Accelerate Innovation, and Improve both Topline and Bottom Line
Signs that your Business Goals are not driving Training Programs
Sales & Customer Success:
1. Struggles with negotiation skills and low closure rates
2. Inability to ask the
right questions at the right time during discovery and demos
3. Problem mining existing
relationships for new wins
4. Insufficient
product knowledge
5. High customer churn rate
Operations and Engineering:
1. Repeated non-compliance
2. Inefficient utilization of resources
3. Recurring
complaints of delays and high error rates
4. Poor communication between teams
5.
Poor problem-solving skills
Finance and Accounting:
1. Budget overruns and Cash Flow issues
2. Delayed Financial Reporting and inaccurate
forecasting
3. Inefficient risk management
4. Slow invoicing and Vendor payment delays
5.
Poor understanding of policies
Pin-Pointed Training Can Eliminate these Signs of Misalignment
Unfortunately, a lot of organizations adopt a ‘spray and pray’ approach to training. When you can identify specific skill gaps and the requisite competence for various roles, your training efforts can be easily aligned and work in tandem with what the organization needs. It is a clear Win-Win.
How can organizations identify pin-pointed training needs?
Training Need Assessment (TNA) is a globally accepted approach to identifying the on-pointed training needs. The underlying driver for TNA is to ensure the alignment of Training programs (and budgets) with Business goals.
How does TNA (Training Need Analysis) work?
1. Identify Key Roles
Pin-point key roles in your organization that are central to improving your key performance metrics. Some examples are Sales Development, Customer Success & Customer Experience, Account Managers, and Executive. See more…
2. Articulate The Expectations from their Roles (Job Descriptions)
Detail out the job descriptions of these Key Roles. Specifically, verbalize how these roles
tie with the organizational goals and direction.
If you do not have the job
descriptions written out, look at some of our
suggested roles from your
industry. These might help.
3. List Specific Skills Needed for those Key Roles
All roles need specific skills. Remember, the best performers have both hard and soft skills needed in their roles. Job Description combined with the right Skill Set completes the perfect persona. See sample skillset for a few of the roles in your industry.
4. Conduct a Thorough TNA (Training Need Assessment)
An effective TNA will objectively compare your team’s abilities with those of the perfect persona that can help boost organizational success. See our sample TNA Qs.
5. Identify Skill Gaps
With effective TNA, you can now get specific and actionable insights on skill gaps at:
- Team level
- Individual level
6. Take Specific Remediation Steps
The right TNA will also provide you suggested steps to be taken to minimize and eliminate
the skill gaps. These steps will be a mix of the following:
- Reading Material (Blogs
and Articles), based upon the individual
competency level
- Reference videos that help hone job-specific skills
-
Suggested books. Inputs and guidance from industry leaders provide a wide range of insights
that are unparalleled.
- Micro-learning courses. These courses help build skills at the learner’s preferred
pace and place. Talk to us about how we can convert long training courses into a series of
bite-sized and easily consumable courses.
Built for mobile!
Try out TNA from PlayAblo
FAQ
1. Does PlayAblo have ready to use training need assessments for roles in my industry?
We have ready to use TNAs across multiple industries for key customer facing roles. See our sample list here. However, if your industry or a key role you are looking for is not covered just reach out to us. We should be able to help create it for you quickly.
2. The job description (JD) you have used to create the training assessment varies from my organization’s JD. Can I get a customized assessment?
Yes. Just share with us the JD you use, and we will customize the assessment for you.
3. What kind of questions does PlayAblo use in the TNA assessments? Is it just theory?
Our assessments are created to cover three types of questions:
a. Theoretical
understanding,
b. Numerical (where applicable) and,
c. Scenario based.
These
questions
aim to assess both the fundamental of the skill being evaluated as well as its
practical
application in real-world situations.
4. I have some assessment questions of my own. Can those be included in the TNA?
Absolutely. Please talk to us and we can advise you on how to include those questions in the TNA for the roles of your interest.
5. What is the duration of a typical TNA assessment?
The assessments are designed to assess multiple skills associated with each role. The length of each assessment is dependent upon the number of skills being evaluated. Typically, a skill has 20 MCQ questions associated with it.
6. I have a diverse workforce speaking multiple languages.
You can get your workforce to take assessments in various Indian and Foreign
languages.
Here are the Indian languages we support:
a. Hindi
b. Bengali
c. Marathi
d. Tamil
e. Telugu
f. Kannada
g. Gujarati
h. Malayalam
i. Punjabi
j. Odiya
k. Assamese
7. What kind of report will I get after the TNA is completed?
You will get a summary of your entire team’s performance in a graphical bar chart indicating the areas of strength and areas that need remediation. You will also get individual team member’s performance and personalized remediation recommendations for each of them. Ask us for a sample report.
Sample Team Competency Breakup
8. How much will it cost to conduct a TNA with PlayAblo?
The cost depends upon the size of your team and the number of skills being assessed. The total cost per learner starts as low as Rs. 50/- per assessment. Talk to us and get a firm quote, specific to your needs.
9. Will your assessment also provide me with a Competency Mapping for my team?
Yes. Conducting a TNA will also provide insights into the competency mapping of the entire team. You will also receive a comprehensive Competency Heat Map. Here is an example.
Sample Competency Heatmap
10. How soon can the TNA be conducted for my specific needs?
If our ready-made packages for your industry work for you then you can get it setup within a week. For customization it would depend upon your specific requirements.
