Telecommunications is one of the most competitive industries. The telecom sector's essential
requirement is regularly acquiring new customers and satisfying the current consumer base. Of
course, with new products entering the market almost every month, training is inevitable. Add
that to high employee turnover, and you will understand that employee training is not a choice
but a necessity.
PlayAblo's agile learning platform allows organizations to onboard and train employees in a
seamless, automated manner that's easy for your Learning and Development department. Since the
software enables you to create courses and assignments effortlessly, you can deliver customized
learning materials targeted to tackle specific functions -- ranging from field reps to customer
service agents and technical experts. You can also design knowledge bases for your dealers and
distributors who help increase your value proposition.aterials are up-to-date and learners are
regularly updated with the changing
regulations.
Providing employees with individualized, contextualized, and real-time learning support is vital since developments and technologies in the telecom sector are continually changing. Training must provide staff with current information they can use right now. The learning sessions must also be extensively customized to meet the varied needs of the industry's worldwide workforce.
The modern employee strives for self-development, and the telecom sector is no exception
to
this
behavioral trend. Your workforce is uniquely positioned to understand the needs of their
role,
and when they take charge of their development with the help of line managers, those
needs
are
more likely to be met.
Ensuring that content is still vital, and that technology is a tool for learning
Relevant education is a crucial issue.
Suitable training resources are still driven by
high-quality
content. Although technology is vital for knowledge dissemination,
the
difference-making factor is content.
Creating successful programs while keeping in mind that "One size does not suit all"
We must once more consider the idea of customized training modules in this situation.
Each
employee is unique, and each has individual learning requirements. As a result, the
entire
workforce's needs cannot be met by a general training strategy.
Your customer care team requires instruction in handling client complaints appropriately
and
promptly. Millions of consumer requests are made to most telecom service providers each
day.
And this number has increased since the COVID-19 pandemic broke out.
Delivering prompt and sympathetic customer support becomes challenging due to
the
volume of inquiries and employees working from home. Immediacy, personalization, and
multichannel communication are some of the abilities that employees need to develop. A
lack
of
rapport will result from protracted wait periods, irritating back-and-forth interactions
with
different executives, and unsatisfying automated responses.
Millions of subscribers, a wide range of goods, and customized solutions are all part of the telecom business. Operational activities are, therefore, complicated. Additionally, getting help in person is no longer an option. The acquisition of new skills is required for tasks like service configuration, billing, order fulfillment, and payments.
You cannot afford to house hundreds of staff within a contact center, with the hybrid
working model gaining accelerated acceptance across the industry. As a result, most
businesses
are switching to remote employment. The telecom sector depends significantly on contact
centers
to help their clients.
As a result, providing customer care to employees that work from home is difficult. When
your organization uses complicated on-premises technology, things become even more
challenging.
As a result, your workforce needs instruction on alternative user-friendly technology,
such
as
the cloud.
The enterprise-grade microlearning platform from PlayAblo is designed for today's corporate learners.
Microlearning,
evaluations, and gamification tools also make it possible to quantify learning outcomes
and
maintain interest.
Adopting new learning technologies presents telecom operators with another difficult challenge: maintaining network security. New technologies bring with them fresh dangers to the network and application security. The issue grows when teams collaborate remotely, and clients request help from their homes. Therefore, your training software must include features like trustworthy and secure authentication.
Organizations must take the appropriate steps to reinvent their strategies in these
unending
times. Businesses should take the initiative to create initiatives that extend learning
outside
the classroom. The management should use technology to promote employee communication
and
provide options based on organizational and individual needs.
Operational efficiency will ultimately be fueled by simple learning, information
sharing,
and
social collaboration opportunities. Going digital is the answer to all the issues
mentioned
above!
You may train your personnel from a distance if you switch to digital media. Because the telecom sector is continuously developing, you may constantly upgrade your learning management system to match the shifting needs of your staff. Additionally, eLearning results in better retention, lower expenses, and self-paced instruction. It would be beneficial to consider using online learning approaches as your next training model.
Once more, staff may quickly browse through a module that covers a particular issue, such as a specific category of customer requests or complaints, thanks to mobile-optimized online learning sessions. Additionally, it guarantees the ongoing, thorough, and pertinent diffusion of knowledge. Mobile-based learning is essential for scattered telco teams that require a flexible yet focused learning methodology. Mobile learning is the best method for hastening your education in the telecom sector.
Learners may take in material in chunks and use it immediately on the job, thanks to microlearning. It results in higher rates of knowledge intake and retention. Now, microlearning shouldn't just be used to supplement your current training materials. The best course of action is to select an all-encompassing curriculum that meets all your business needs. In other words, you should envision a full-fledged "Enterprise-oriented" course rather than standalone courses. And because of this, you should consider content creation and instructional design more.
The simple-to-implement LMS technologies, such as SaaS-based LMS, can be used when your
workforce is working remotely in addition to traditional organizations. By keeping
learners
motivated, gamified learning tools like PlayAblo inspire them to work toward
self-development.
Assessment-based modules encourage learners to advance their education in a friendly,
competitive setting. You can monitor your employees' learning progress using a program
like
PlayAblo. You have the freedom to enhance the capabilities of your diverse, distributed
workforce by customizing our training programs to meet individual and departmental
requirements.
PlayAblo integrates easily into your existing landscape of internal systems. We also support Single Sign-On making the integration extremely easy and fast.
Rapid implementation (Cloud-based SaaS solution)
PlayAblo is a Cloud-based SaaS solution that ensures rapid implementation, lower operating costs, increased scalability, and easy integration. New releases and upgrades are straightforward to propagate.
Access PlayAblo’s learning content from any device, including desktops, smartphones, tablets and iPads. The training modules are optimized to fit most screen sizes.
Built for Micro-learning, PlayAblo allows learners the option to learn at their own pace and place. Progress as much as you can and continue from where you left off, whenever you can!
PlayAblo is a Cloud-based SaaS solution that ensures rapid implementation, lower operating costs, increased scalability, and easy integration. New releases and upgrades are straightforward to propagate.
Access PlayAblo’s learning content from any device, including desktops, smartphones, tablets and iPads. The training modules are optimized to fit most screen sizes.
The integrated LMS and CMS feature enable corporates to manage learners, keep track of their progress and performance, and create + distribute new learning materials -- all from one platform!
LIVE Classes are integral to the Blended Learning approach. PlayAblo comes pre-integrated with G-Meet, lending a real-time replication of the traditional classroom experience. Need another LIVE platform integrated? Just ask!
PlayAblo’s xAPI compliant platform lets you add eLearning content that is inherently responsive for all devices and allows data collection about the wide range of experiences of your learners within your training.
PlayAblo’s dashboards give a real-time view of your learners’ progress regarding aggregated usage, progress, and performance view.
PlayAblo lets learners search for non-mandatory courses and subscribe to additional programs per their job needs without any external intervention.
Depending upon learner’s role and department, specific courses are mandatory or needed for compliance. You can set up courses for Auto subscriptions based upon rules, including recurring subscription for compliance.
PlayAblo’s dashboards give a real-time view of your learners’ progress regarding aggregated usage, progress, and performance view.