Corporate Training in the Telecom Sector

Corporate Training in the Telecom Sector

Telecommunications is one of the most competitive industries. The telecom sector's essential requirement is regularly acquiring new customers and satisfying the current consumer base. Of course, with new products entering the market almost every month, training is inevitable. Add that to high employee turnover, and you will understand that employee training is not a choice but a necessity.

PlayAblo's agile learning platform allows organizations to onboard and train employees in a seamless, automated manner that's easy for your Learning and Development department. Since the software enables you to create courses and assignments effortlessly, you can deliver customized learning materials targeted to tackle specific functions -- ranging from field reps to customer service agents and technical experts. You can also design knowledge bases for your dealers and distributors who help increase your value proposition.aterials are up-to-date and learners are regularly updated with the changing regulations.

Corporate Training in the Telecom Sector

Why and How to Adopt Elearning in the Telecom Industry?

Providing employees with individualized, contextualized, and real-time learning support is vital since developments and technologies in the telecom sector are continually changing. Training must provide staff with current information they can use right now. The learning sessions must also be extensively customized to meet the varied needs of the industry's worldwide workforce.

Promoting self-development

The modern employee strives for self-development, and the telecom sector is no exception to this behavioral trend. Your workforce is uniquely positioned to understand the needs of their role, and when they take charge of their development with the help of line managers, those needs are more likely to be met.

Ensuring that content is still vital, and that technology is a tool for learning Relevant education is a crucial issue. Suitable training resources are still driven by high-quality content. Although technology is vital for knowledge dissemination, the difference-making factor is content.

Creating successful programs while keeping in mind that "One size does not suit all" We must once more consider the idea of customized training modules in this situation. Each employee is unique, and each has individual learning requirements. As a result, the entire workforce's needs cannot be met by a general training strategy.

Personalized and prompt customer service

Your customer care team requires instruction in handling client complaints appropriately and promptly. Millions of consumer requests are made to most telecom service providers each day. And this number has increased since the COVID-19 pandemic broke out.

Delivering prompt and sympathetic customer support becomes challenging due to the volume of inquiries and employees working from home. Immediacy, personalization, and multichannel communication are some of the abilities that employees need to develop. A lack of rapport will result from protracted wait periods, irritating back-and-forth interactions with different executives, and unsatisfying automated responses.

Intricate operational procedures

Millions of subscribers, a wide range of goods, and customized solutions are all part of the telecom business. Operational activities are, therefore, complicated. Additionally, getting help in person is no longer an option. The acquisition of new skills is required for tasks like service configuration, billing, order fulfillment, and payments.

Remote employment

You cannot afford to house hundreds of staff within a contact center, with the hybrid working model gaining accelerated acceptance across the industry. As a result, most businesses are switching to remote employment. The telecom sector depends significantly on contact centers to help their clients.

As a result, providing customer care to employees that work from home is difficult. When your organization uses complicated on-premises technology, things become even more challenging. As a result, your workforce needs instruction on alternative user-friendly technology, such as the cloud.

The enterprise-grade microlearning platform from PlayAblo is designed for today's corporate learners. Microlearning, evaluations, and gamification tools also make it possible to quantify learning outcomes and maintain interest.

Network protection

Adopting new learning technologies presents telecom operators with another difficult challenge: maintaining network security. New technologies bring with them fresh dangers to the network and application security. The issue grows when teams collaborate remotely, and clients request help from their homes. Therefore, your training software must include features like trustworthy and secure authentication.

Best Practices to Train Employees in the Telecom Sector

Organizations must take the appropriate steps to reinvent their strategies in these unending times. Businesses should take the initiative to create initiatives that extend learning outside the classroom. The management should use technology to promote employee communication and provide options based on organizational and individual needs.

Operational efficiency will ultimately be fueled by simple learning, information sharing, and social collaboration opportunities. Going digital is the answer to all the issues mentioned above!

Go online

You may train your personnel from a distance if you switch to digital media. Because the telecom sector is continuously developing, you may constantly upgrade your learning management system to match the shifting needs of your staff. Additionally, eLearning results in better retention, lower expenses, and self-paced instruction. It would be beneficial to consider using online learning approaches as your next training model.

m-Learning

Once more, staff may quickly browse through a module that covers a particular issue, such as a specific category of customer requests or complaints, thanks to mobile-optimized online learning sessions. Additionally, it guarantees the ongoing, thorough, and pertinent diffusion of knowledge. Mobile-based learning is essential for scattered telco teams that require a flexible yet focused learning methodology. Mobile learning is the best method for hastening your education in the telecom sector.

Microlearning

Learners may take in material in chunks and use it immediately on the job, thanks to microlearning. It results in higher rates of knowledge intake and retention. Now, microlearning shouldn't just be used to supplement your current training materials. The best course of action is to select an all-encompassing curriculum that meets all your business needs. In other words, you should envision a full-fledged "Enterprise-oriented" course rather than standalone courses. And because of this, you should consider content creation and instructional design more.

What else?

The simple-to-implement LMS technologies, such as SaaS-based LMS, can be used when your workforce is working remotely in addition to traditional organizations. By keeping learners motivated, gamified learning tools like PlayAblo inspire them to work toward self-development.

Assessment-based modules encourage learners to advance their education in a friendly, competitive setting. You can monitor your employees' learning progress using a program like PlayAblo. You have the freedom to enhance the capabilities of your diverse, distributed workforce by customizing our training programs to meet individual and departmental requirements.

Why Choose Playablo for Training Employees in the Telecom Sector?

Integration & SSO support

PlayAblo integrates easily into your existing landscape of internal systems. We also support Single Sign-On making the integration extremely easy and fast.

Rapid implementation
(Cloud-based SaaS solution)

PlayAblo is a Cloud-based SaaS solution that ensures rapid implementation, lower operating costs, increased scalability, and easy integration. New releases and upgrades are straightforward to propagate.

Any Device - Any OS - Anytime

Access PlayAblo’s learning content from any device, including desktops, smartphones, tablets and iPads. The training modules are optimized to fit most screen sizes.

Learn at your place, your pace!

Built for Micro-learning, PlayAblo allows learners the option to learn at their own pace and place. Progress as much as you can and continue from where you left off, whenever you can!

Learn offline

PlayAblo is a Cloud-based SaaS solution that ensures rapid implementation, lower operating costs, increased scalability, and easy integration. New releases and upgrades are straightforward to propagate.

Build eLearning content 70% faster!

Access PlayAblo’s learning content from any device, including desktops, smartphones, tablets and iPads. The training modules are optimized to fit most screen sizes.

Integrated LMS and CMS

The integrated LMS and CMS feature enable corporates to manage learners, keep track of their progress and performance, and create + distribute new learning materials -- all from one platform!

LIVE Classes

LIVE Classes are integral to the Blended Learning approach. PlayAblo comes pre-integrated with G-Meet, lending a real-time replication of the traditional classroom experience. Need another LIVE platform integrated? Just ask!

xAPI Compliant

PlayAblo’s xAPI compliant platform lets you add eLearning content that is inherently responsive for all devices and allows data collection about the wide range of experiences of your learners within your training.

Best in class dashboards

PlayAblo’s dashboards give a real-time view of your learners’ progress regarding aggregated usage, progress, and performance view.

Self-Subscribe Courses

PlayAblo lets learners search for non-mandatory courses and subscribe to additional programs per their job needs without any external intervention.

Auto-Subscribe Courses

Depending upon learner’s role and department, specific courses are mandatory or needed for compliance. You can set up courses for Auto subscriptions based upon rules, including recurring subscription for compliance.

Create mobile-friendly courses directly from PPTs

PlayAblo’s dashboards give a real-time view of your learners’ progress regarding aggregated usage, progress, and performance view.

Why Choose Playablo for Training Employees in the Telecom Sector?

Integration & SSO support

PlayAblo integrates easily into your existing landscape of internal systems. We also support Single Sign-On making the integration extremely easy and fast.

Rapid implementation (Cloud-based SaaS solution)

PlayAblo is a Cloud-based SaaS solution that ensures rapid implementation, lower operating costs, increased scalability, and easy integration. New releases and upgrades are straightforward to propagate.

Any Device - Any OS - Anytime

Access PlayAblo’s learning content from any device, including desktops, smartphones, tablets and iPads. The training modules are optimized to fit most screen sizes.

Learn at your place, your pace!

Built for Micro-learning, PlayAblo allows learners the option to learn at their own pace and place. Progress as much as you can and continue from where you left off, whenever you can!

Learn offline

PlayAblo is a Cloud-based SaaS solution that ensures rapid implementation, lower operating costs, increased scalability, and easy integration. New releases and upgrades are straightforward to propagate.

Build eLearning content 70% faster!

Access PlayAblo’s learning content from any device, including desktops, smartphones, tablets and iPads. The training modules are optimized to fit most screen sizes.

Integrated LMS and CMS

The integrated LMS and CMS feature enable corporates to manage learners, keep track of their progress and performance, and create + distribute new learning materials -- all from one platform!

LIVE Classes

LIVE Classes are integral to the Blended Learning approach. PlayAblo comes pre-integrated with G-Meet, lending a real-time replication of the traditional classroom experience. Need another LIVE platform integrated? Just ask!

xAPI Compliant

PlayAblo’s xAPI compliant platform lets you add eLearning content that is inherently responsive for all devices and allows data collection about the wide range of experiences of your learners within your training.

Best in class dashboards

PlayAblo’s dashboards give a real-time view of your learners’ progress regarding aggregated usage, progress, and performance view.

Self-Subscribe Courses

PlayAblo lets learners search for non-mandatory courses and subscribe to additional programs per their job needs without any external intervention.

Auto-Subscribe Courses

Depending upon learner’s role and department, specific courses are mandatory or needed for compliance. You can set up courses for Auto subscriptions based upon rules, including recurring subscription for compliance.

Create mobile-friendly courses directly from PPTs

PlayAblo’s dashboards give a real-time view of your learners’ progress regarding aggregated usage, progress, and performance view.