The Ultimate Guide to Training for Customer Service and Support
Which of the following aspects of a company — marketing strategies or customer service — has stuck out to you as a shopper? Probably the latter. Yes, comprehensive customer service training allows a company to engage with consumers, solve problems, and demonstrate that they care. When done well, customer serviceContinue Reading
How to Improve Your Sales Team’s Skills: 15 Tips
To be a good salesperson, you must possess a specific set of sales skills. It’s critical to keep your abilities relevant and up-to-date as your sales process evolves. Additionally, it has the potential to improve your sales. According to a case study conducted by Rain Group, sales teams that receiveContinue Reading
Hire or Retrain? 7 Reasons Why Retraining Is the New Recruiting!
According to a TAFE survey, over half of employers (48%) would prefer to hire talent over employee retraining. Surprisingly, 70% of organizations are having a harder time recruiting staff with the necessary abilities. With talent shortages on the rise, particularly in the IT sector, and nearly a third of positionsContinue Reading
7 Counter Strategies to fight Online Learning Fatigue
It’s not uncommon for companies to cut corners or go overboard for staff training and development during specific months of the year. With remote working becoming a norm rather than the exception, a new syndrome known as ‘online learning fatigue’ has emerged. Virtual learning tiredness results from L&D teams andContinue Reading
Leadership Fluency: How to Groom and Create Seasoned, Efficient Leaders?
How can we ensure that learning thoughts and principles seep throughout our businesses such that its leaders speak and practice a language of leadership fluency? The organization’s guiding concepts, such as values, mission, vision, and competencies, should be reinforced through leadership language and behaviors. Establishing durable, successful leadership requires moreContinue Reading
The Evolving Role of L&D Leaders in the Future of Workplace Learning
The future of workplace learning is already here, and it’s not just about new content or cutting-edge digital platforms. Employees have transformed how they learn on the job, with many seeking solutions on their own rather than relying on learning and development departments. That isn’t to say that the L&DContinue Reading
What is Microlearning | A Complete Guide for Progressive L&D Leaders
A bite-sized approach is a perfect answer when your corporate training modules are too challenging to digest and overwhelm your learners. To discover more about what is microlearning and how you can use it to improve training engagement and knowledge retention, read the rest of our post. What Is MeantContinue Reading
6 Practical Tips to Define SMART Training Objectives
The most important yet often disregarded element of the training and development cycle is setting and writing down training objectives. Because the L&D staff is eager to prepare presentations and schedule courses, creating a training objectives plan is frequently pushed to the bottom of the priority list and not givenContinue Reading
7 Myths About Workforce Re-skilling (and the Truths!)
Workforce re-skilling and upskilling have become hot subjects of discussion in both academia and business. The digitization of work and artificial intelligence, often known as the Fourth Industrial Revolution, is driving the focus on skills, which has escalated due to the COVID-19 pandemic. According to the World Economic Forum, oneContinue Reading
