Compliance Training

Firms, across the globe, spend quite a staggeringly huge amount on compliance efforts. Training programs, hotlines, or connected systems — developers design these processes to detect, prevent, and minimize violation of company policies. In fact, the regular MNC spends several million dollars annually on compliance. In highly regulated industries like financial services and defense, the cost can multiply to tens or even hundreds of millions. Again, training and other compliance activities consume thousands of valuable employee hours every yearHarvard Business Review.

Compliance Training

Due to these sky-high costs, many corporates do not want to spend so much on compliance learning sessions, which do not showcase any clear benefits. But they do invest since they do not want to expose their companies to more liability.

Employees, on the other hand, see compliance training programs as just another requirement — a series of box-checking exercises and boring training sessions. In fact, the tone of compliance materials is usually dull, preachy, and prescriptive. Of course, adult learners do not appreciate this. In short, even if compliance training is crucial, corporates do not give much effort to make the learning sessions engaging or motivating.

However, we believe that so much of expenses and frustrations are not only unfortunate, but they are unavoidable as well. So, how do you tackle the challenges of implementing a successful compliance training program? Here are a few tips:

Tips to Ensure a Successful Compliance Training Program

Compliance Training

Online modules

Compliance training is mandatory, demands 100% conformance, and the sessions must be delivered a certain number of times each year. Hence, online training makes perfect sense in this regard. An eLearning LMS can disseminate the required knowledge to the complete workforce simultaneously. You can also use this medium to track the progress of your learners. Online assessments enable you to measure the success of your employees who had enrolled in the training.

Awareness sessions

Before kicking off with compliance training sessions, you should make it a point first to launch an awareness program. Employees will then understand the importance of the compliance mandate. This program should be curated to address the significance of compliance — both for employees and the employer. Necessary know-how about the end goals of compliance training will motivate learners to attend and engage with learning platforms.

Connection building

You should connect with your employees in an interesting and relatable manner. Additionally, the learning strategy must ensure that your trainees absorb the required knowledge, retain it, and apply it. Again, you can design your learning materials in such a manner so that they echo your employees’ personal values — like safety, honesty, inclusion, and industry excellence.

Storytelling

Storytelling is highly effective in making information memorable. You can use your LMS to tell compelling stories about why compliance is essential to employees. Include real-world examples or multimedia stories, complete with fictional characters, a chain of events, and the final results of non-compliance. You can then connect the story to your security policy or customer privacy requirements. Simulative stories go a step ahead in boosting training success rates. Immersive learning techniques compel the learner to act as a decision-maker, thereby, personalizing the training.

Currently, several corporates are opting for microlearning to impart compliance training. So, how does microlearning incorporate all or most of the above tips? Let’s dive right in!

Accelerate Compliance Training Adoption Using Micro-Learning

Compliance Training

Microlearning makes the use of short, bite-sized learning nuggets that are usually two to seven minutes in length. Each micro module focuses on a specific subject and a specific outcome. You can deliver micro nuggets as stand-alone modules or as a chain of interconnected modules.

Microlearning can be used for formal, performance, informal, and socially collaborative learning. This training delivery model is preferred by corporates because:

It is highly flexible and is perfectly suited for the modern employee that follows an on-the-go learning format and a BYOD (bring your own device) workplace practice. Since it’s granular, it can be customized as per targeted learner needs. Microlearning nuggets can be delivered in multiple formats, that boost the engagement quotient. Small information bits also translate to higher recall and retention rates. Finally, action-oriented mobile-learning modules motivate the trainees to explore, learn, practice, face a challenge, and solve a problem.

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Below is a breakdown of the benefits of micro-learning in compliance training:

  1. Increased engagement rates
  2. Higher completion percentage
  3. Increased recall and retention rates
  4. A higher percentage of positive behavioural change

You can incorporate different micro-learning formats during different stages of the compliance training program.

Before starting a course, you can use the microlearning technique to build a connection with the learner. You can get creative and use videos, infographics, and posters to create awareness regarding the importance of compliance training. Once you start with your sessions, give enough time to your learners to reinforce or practise the learnings in a simulated environment. And make the process continuous so that you can sustain the compliance focus.

Micro-learning can be deployed in various formats — gamification-based learning, scenario-based learning, story-based learning, and guided-exploration-based learning.

In scenario-based microlearning activities, developers create modules — complete with a scenario that gives a context and then a situation that tests the learners’ prowess to act while adhering to compliance mandates. Story-based micro modules use real stories and experiences of employees, who discuss certain aspects or situations they faced, along with the related implications.

Gamified microlearning sessions use short, impactful animations to up the learning experience by several notches. Finally, guided-exploration-based learning enables learners to choose their role and access nuggets that deal with content, addressing that role.

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As you can see, microlearning plays a vital role in increasing the effectiveness and interest quotient of dull compliance training sessions. If you believe we have missed out any important point, do leave your suggestions in the comment section below!

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